01 / FAQ

Questions people ask before they buy.

FAQ.1 — Buying

How does checkout work?

Add one or more packages to your cart, go through a short checkout (contact, billing, project details, payment, review), and you'll land on a confirmation page with an order reference. No account is required.

What payment methods do you accept?

Card (currently in demonstration mode) or bank transfer/invoice, which is a genuinely working option at launch.

Do you issue invoices?

Yes — every order gets an invoice addressed to the billing details you provide at checkout.

FAQ.2 — Scope

What does “published scope” actually mean?

Every package page lists exactly what's included and what's not, before you pay — the same list is what we build to.

Can scope change mid-project?

Yes, if you need it to — but any genuine addition is quoted and agreed before it's built, never silently added to the invoice.

What if I need something between two package tiers?

Ask us — we'll either recommend the right tier honestly, or, if it's genuinely different, quote it separately.

FAQ.3 — Delivery

How are delivery windows counted?

From the day we confirm your brief (not the day you paid) — see the timeline note on your package page.

What if I'm slow giving feedback?

Slower feedback moves the delivery date back — it doesn't compress the remaining work into the original window.

How many revisions do I get?

Stated on each package page — it's a consolidated round of change requests per stage, not unlimited back-and-forth.

FAQ.4 — Care plans

How does billing work for care plans?

Monthly or annual (annual is 10 months' price for 12 months of cover); you can switch plans, with the change taking effect from the next billing period.

Can I cancel a care plan?

Yes, any time — see the Refund & Cancellation Policy for the exact notice period.

What's your response time?

Each tier states its own commitment — from 2 business days (Essential) to the same business day (Priority).

FAQ.5 — Legal & data

How is my data handled?

We collect only what's needed to quote, deliver and invoice your project — see the Privacy Policy for full detail, lawful bases and retention.

Do you use cookies or analytics?

Only strictly necessary cookies (cart, consent, session) by default. Google Analytics 4 loads only if you accept it in the cookie banner.

What are my rights as an EU buyer?

Under EU digital-services rules, you have a 14-day right of withdrawal on most purchases, with an important waiver once we've started work at your request — explained in full in the Refund & Cancellation Policy.

Still have a question?

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