01 / FAQ
Questions people ask before they buy.
FAQ.1 — Buying
How does checkout work?
Add one or more packages to your cart, go through a short checkout (contact, billing, project details, payment, review), and you'll land on a confirmation page with an order reference. No account is required.
What payment methods do you accept?
Card (currently in demonstration mode) or bank transfer/invoice, which is a genuinely working option at launch.
Do you issue invoices?
Yes — every order gets an invoice addressed to the billing details you provide at checkout.
FAQ.2 — Scope
What does “published scope” actually mean?
Every package page lists exactly what's included and what's not, before you pay — the same list is what we build to.
Can scope change mid-project?
Yes, if you need it to — but any genuine addition is quoted and agreed before it's built, never silently added to the invoice.
What if I need something between two package tiers?
Ask us — we'll either recommend the right tier honestly, or, if it's genuinely different, quote it separately.
FAQ.3 — Delivery
How are delivery windows counted?
From the day we confirm your brief (not the day you paid) — see the timeline note on your package page.
What if I'm slow giving feedback?
Slower feedback moves the delivery date back — it doesn't compress the remaining work into the original window.
How many revisions do I get?
Stated on each package page — it's a consolidated round of change requests per stage, not unlimited back-and-forth.
FAQ.4 — Care plans
How does billing work for care plans?
Monthly or annual (annual is 10 months' price for 12 months of cover); you can switch plans, with the change taking effect from the next billing period.
Can I cancel a care plan?
Yes, any time — see the Refund & Cancellation Policy for the exact notice period.
What's your response time?
Each tier states its own commitment — from 2 business days (Essential) to the same business day (Priority).
FAQ.5 — Legal & data
How is my data handled?
We collect only what's needed to quote, deliver and invoice your project — see the Privacy Policy for full detail, lawful bases and retention.
Do you use cookies or analytics?
Only strictly necessary cookies (cart, consent, session) by default. Google Analytics 4 loads only if you accept it in the cookie banner.
What are my rights as an EU buyer?
Under EU digital-services rules, you have a 14-day right of withdrawal on most purchases, with an important waiver once we've started work at your request — explained in full in the Refund & Cancellation Policy.
Still have a question?
Contact us →